Support
Help for grown-ups using Colourkins with children aged 3 to 7.
Contact us
Something not working, or a question that is not answered below? Email us at support@gamingmechanics.com.
To help us find the problem quickly, please tell us:
- which device you are using (for example, “iPad, 9th generation”),
- which version of iOS or Android it is running,
- what you were doing when the problem happened, and what you expected to see.
Please do not send us your child's name, photos or any other personal details. We do not need them, and the app does not collect them.
Frequently asked questions
Which devices does Colourkins work on?
Colourkins works on iPhones and iPads running iOS 15 or later, and on Android phones and tablets running Android 8.0 or later.
How much does Colourkins cost? Are there adverts or subscriptions?
Colourkins is a single purchase from the Apple App Store or Google Play. There is no subscription, no advertising, no account to create and no tracking. The price is shown in your store.
Does the app need an internet connection or any permissions?
No. Colourkins works fully offline, asks for no permissions and makes no network connections. Read the full details in our privacy policy.
Where are my child's pictures kept?
Finished and unfinished pictures (Artworks) are kept in the Gallery, only on your device. We cannot see them, and they are not sent anywhere.
If backups are switched on in your device settings, your operating system may back up the app's data to iCloud or Google's backup service. Saving an Artwork to Photos is the safest way to keep a picture you care about. Deleting the app deletes its Artworks.
What is the Grown-ups Corner and the Parental Gate?
Anything that costs money, leaves the app or changes something is kept for grown-ups only. It sits behind a Parental Gate: a short question that a grown-up can answer but a young child cannot. If it is answered wrongly several times, it locks for a short while before you can try again.
The Grown-ups Corner is where you will find Settings and About, which holds the privacy policy and the link to this page.
How do I save a picture to Photos or delete one?
Open the Gallery, then use the grown-ups controls and pass the Parental Gate. You can then save an Artwork to Photos or delete it. When saving, the app can only add a picture to your photo library: it cannot see your other photos.
How do I turn the sound off?
Colourkins has sound effects only: no music and no voices. Use the sound button with the speaker picture to mute and unmute. It does not need the Parental Gate.
What are Stay in the Lines and Reduced motion?
Both are in Settings, inside the Grown-ups Corner. Stay in the Lines is off by default. When it is on, each Crayon or Paintbrush stroke stays inside the part of the picture where it began, which can suit older children. Reduced motion makes Colour Splash instant and removes the reward animation, and it starts from your device's own setting.
I need a refund, or I have a billing question.
Purchases are handled by Apple or Google, not by us. We do not see your payment details and cannot refund a purchase ourselves, so please ask the store:
About Colourkins
Colourkins is made by Gaming Mechanics Limited, an Isle of Man company with registered number 134243C, registered at 14 Ballakermeen Drive, Douglas, Isle of Man, IM1 4HN.
Read how the app handles information in the Colourkins privacy policy.